Our quality policy is to develop, produce and deliver products on schedule that meet or exceed customer expectations. In order to do this, we have implemented quality systems and processes that are continually being improved to satisfy our customers' changing needs.

Smeal Fire Apparatus Co. is committed to providing our customers with superior quality and has implemented rigorous quality systems to assure this. We place a strong emphasis on quality design while utilizing problem and waste prevention to build quality into our products and processes.

All our products are manufactured to Smeal specifications and undergo testing to assure conformance. Additional test verifications are included to assure compliance with unique industry and customer specifications, when requested.

Continuous improvement at Smeal has become a way of life. One of the key strategies is to constantly improve our processes and product line. Our manufacturing sites use a quality tool kit that includes "Zero Defects" to help us meet our objective. Smeal also uses many customer satisfaction measurements to determine our performance in the marketplace, with the Smeal dealerships and with fire departments.

Management reviews of operational and business performance data, customer satisfaction surveys, audit results and the results of corrective and preventive actions are used to assess the effectiveness of our system and identify areas of continual improvement activities.